Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at irini@marinella-mosaic-workshop.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Workshop extra time
We really want our attendees to have the best relaxing experience. For this reason, in the case where more time is needed to finish the mosaic, you will get 30min extra free of charge to do so.
When an hour or more extra is needed, we will have to start charging by the hour (20€/h).
This does not in any way apply to groups oof 10+ people.
Shipping returns
To return your product, you should mail your product to: Messaritaki 4A, 731 33 Chania, Crete, Greece
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at irini@marinella-mosaic-workshop.com for questions related to refunds.
Privacy Policy for Marinella Mosaic Workshop
At Marinella Mosaic Workshop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.
1. Information We Collect
Personal Information: When you book a workshop, subscribe to our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, and payment information.
Usage Data: We may automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on the site.
2. How We Use Your Information
To process your bookings and payments.
To communicate with you regarding your workshop, updates, and promotions.
To improve our website and services based on your feedback and usage.
To comply with legal obligations.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting business, such as payment processors and email service providers. These parties are obligated to keep your information confidential.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, correct, or delete your personal information. You may also unsubscribe from our communications at any time by following the unsubscribe link in our emails.
6. Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: irini@marinella-mosaic-workshop.com
Phone:+30 698 174 01 30 Address: Messaritaki 4A,
73133, Sodi, Chania, Greece